FREQUENTLY ASKED QUESTIONS
WATERPROOF. The use of our YKK Aquaseal zipper along with all welded seams qualifies our bags to truly be deemed waterproof. Beware of false claims from others who use this terminology incorrectly as marketing speak. Also beware of 'weatherproof', 'splashproof', 'rainproof' and 'rain resistant'. These terms do not mean waterproof.
No. The Captain's Bag can be used however you see fit. Many customers prefer no strap or place the folded strap into one of the interior pockets. Shoulder mode is good for longer walks to the dock or especially heavy loads.
Yes. The Captain's Bag approved and ready for travel. Versatility is this bags strong suit and we find endless uses for it beyond the marina.
Not particularly. Our bag is not a cooler, it is a utility bag for valuables and tools.
BAG:Hand wash yoru Captain's Bag as needed to remove salt or residue. Use a wet cloth to clean inside. (Do not fill bag with water to clean).
ZIPPER:It is advised to periodically apply a zipper lubricant to the main zipper if you frequently use your bag salt water environments.
Shipping
All orders will take 1-3 business days to process and pack for shipment.* Orders during the holiday season may be delayed due to higher volume as well as processing time with the shipping carrier.
Arrival times may take as long as 4-5 weeks to arrive for international shipments. For expedited shipping options on international orders, please contact us. It is recommended that you use your mail forwarder if possible to minimize the chance of lost packages.
Orders outside of the U.S. may be subject to import duties and taxes, which are applied once a shipment reaches your country. For specific duties and tax amounts, you may contact your customs office for more detailed information.
Mobjack Marine cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.
Returns
Returns must be requested within 30 days of receiving your shipment and be free of excessive wear or damage. Items marked as final sale or sample are not eligible for return.
Returned products must be in new condition, free of wear or damage. All refunds will be issued to the original form of payment. Returns must be requested within 30 days of receiving your shipment. Please allow 4 weeks from the date we receive your return for processing.
If you would like an exchange, please make a return and place a new order.
Warranty
We design our products for long term durability. If you feel your bag is not meeting these expectations, please feel free to reach out for product support.
